Refund Policy

  1. Throughout this refund policy (“Refund Policy”) the terms "Cointandem", "we", "us" or "our"”, refer to Tech View OÜ, and the terms "User," "you" or "your" refer to you and any other person or entity as defined in the Terms of Use.
  2. By accessing the Website or using any of the Services and/or User Account provided by Cointandem, you indicate your agreement to the complete terms and conditions in this Refund Policy as it may be changed from time to time in Cointandem’s sole discretion and without any prior notice. Any section or item found to be unenforceable by a court of law does not invalidate any other section or item.
  3. We do not offer any refund service. All payments processed as part of the Services, including for the Participating Merchants, will be final and irreversible. If you submit a cancellation request after a Transaction order was executed, we will be unable to refund you any funds in fiat currency and/or Bitcoins. All Bitcoin purchases are final and there are no refunds or cancellations, except as otherwise provided in the Terms of Use or as required by law. We do not have the ability to facilitate any cancellation or modification requests, and therefore all purchases done with Bitcoins are irreversible.
  4. If you want to request the cancellation for a Transaction before it was executed, but after fiat money was received by us, you may do so by submitting a request to us via E-mail. You must provide us with the Transaction I.D. and the details of the Means of Payment used ( bank account details, including name of bank, IBAN and Swift, or credit card details). In the event that we approve the cancellation request, you understand that we may charge a return commission from your User Account, which we will deduct from the refunded amount transferred to your Means of Payment. Refund requests will be processed in up to 2 business days, and appear back on payment method 1-10 days afterwards.
  5. Without derogating from the above, you may cancel the Transaction prior to transfer of fiat money or prior to submission of the required documents to us at no cost.
  6. Cointandem is not responsible for the supply or provision of the goods and/or services offered by the Participating Merchant. In the event you make a purchase from the Participating Merchant, Cointandem will not be involved in any way and we will be unable to reverse or provide any refund to you, and any such refund and/or payment following the cancellation of the transaction with the Participating Merchant should be addressed solely to him without our involvement.
  7. If the Participating Merchant has not properly provided the Merchant Services and/or Merchant Offering to you, or if you have a complaint regarding any provisions regarding the Merchant Services and/or Merchant Offering, it is your responsibility to raise the matter with, and/or to take action against, the Participating Merchant directly. This is because the Participating Merchant is solely responsible for the supply and/or provision of the Merchant Services and/or Merchant Offering to you and/or anything additional relating to the Participating Merchant.
  8. Last Revised: May 06, 2020