Procedure for Processing Customer Complaints

Tech View OÜ (registration number 14522009, address Kanali tee 6, 10112 Tallinn, Estonia, website www.cointandem.com) team gives our best to ensure that the customers are served well and fast, still, sometimes mistakes happen. We would really appreciate any feedback that you could give us on the part of our customer service, products, or services. Your findings help to improve our services and solutions.
  1. To ensure quick and smooth process of handling the customer complaints Tech View has implemented the current procedure. The purpose of the Procedure is to inform customers of the communication channels for submitting complaints, necessary data to be included in complaints and period of responding to the complaint.
  2. In case you have any questions, suggestions or criticism on our service or products, please contact us via our website “Contact form” or by sending e-mail to support@cointandem.com
  3. The complaint must include customers full name or business name and contact details. To have your complaint reviewed in the fastest way possible, it is important that you provide all of the relevant facts and describe in detail the circumstances the complaint is based on. Tech View team will clarify circumstances described in the complaint thoroughly and if necessary, we will ask you to submit additional data or documents required for solving the complaint.
  4. Tech View team will notify you about receiving the complaint and we try to settle the complaint as quickly as possible. Sometimes, however, it may also take longer to settle the complaint, but not more than 14 days for a private customer and 30 days for legal entity.
  5. We will do our best to find the most suitable way of resolving your complaint. If the complaint is substantiated, Tech View will restore your rights or suggest other appropriate solution to solve the issue.
  6. If you are not satisfied with Tech View`s response or explanations, you may always contact us again and dispute the decision.
  7. If you are consumer (private client) and not satisfied with the Tech View response you can contact The Consumer Protection and Technical Regulatory Authority www.ttja.ee, in case the complaint was submitted by legal entity appeal should be filed to court according to applicable jurisdiction www.kohus.ee